Menu

Keep Your Equipment Running
Optimize Production Throughput

Increase Productivity and Minimize Repair Costs

We are committed to offering you the utmost in product service, maintenance advice and spare parts delivery to ensure an optimal performance of your equipment now and in the long run. When we design and install our processing solutions at a customer’s place, we enter into a long-term partnership that requires professional and customized aftersales attention throughout the lifetime of the installed equipment. Our field service technicians are highly experienced and have in-depth knowledge about the poultry industry and BAADER equipment. They receive ongoing product training and have years of experience from installations and service operations worldwide. In addition to knowledge and experience, understanding local processing is key in order to serve our customers.

Immediate Support

Production breakdown, weighing inaccuracies or other processing challenges have a huge impact on plant profitability. A fast response time is therefore a focus in our daily service support.

Remote Assistance

By using remote support tools, BAADER is able to assist and support customers worldwide with emergency situations for mechanical, electrical, software and weighing breakdowns.

A man is wearing a headset
A person in overall showing another person in overall how the machinery works

Emergency Breakdown Support

In breakdown situations, we can provide the necessary skills at short notice to support customers using the most efficient and convenient methods.

Customer-requested Field Service

We can supply mechanical, electrical, software and weighing technicians upon request to carry out reactive maintenance and support.

A man with helmet and blue shirt is working on a machine
A man is maintaining the condition of a machine

Production and Process Cover

BAADER can provide the necessary skills to cover for a lack of labour within our customers’ maintenance departments.

Processing Reviews and Yield Optimization

With the experience and expertise of BAADER processing specialists and food technologists, we can offer plant and processing reviews to optimize product flow, product quality and yield optimization.

Service Support Products

We offer multiple solutions for reliable ongoing maintenance to optimize processing performance and reduce operating expenses. Our service support packages give you the freedom to choose the amount of extra support you need to supplement your own staff.

A person in overall is working on a machine

Standard Service Agreements

Service agreements are regularly scheduled service visits designed to keep your processing equipment up to date and efficient. Our qualified service engineers carry out the service visits and will review and optimise performance as well as offer advice on spare parts replacement.


The standard service agreement includes:

  • Evaluation of equipment performance during production
  • Advice on machine updates
  • Advice on required spare parts
  • Supervision on corrective maintenance and spare parts replacement
A hand is using a wrench for maintenance

Preventive Maintenance

Most plants would rather predict when a component will fail than wait for it to fail. If components fail during production, the failure is usually associated with unscheduled downtime, damage to other components and extra labour. As a result, repair costs increase and planned processing is jeopardized.


Scheduled maintenance based on comprehensive BAADER knowledge will optimise production uptime and minimise repair costs. Furthermore, a smoothly running process will improve yield performance, ensure high product quality and increase equipment lifetime.


In order to offer our customers the best-fit maintenance, we have designed three packages: Basic, Intermediate and Advanced maintenance agreements.

Basic Maintenance Agreement

This service product includes a detailed time intervention map of planned maintenance as well as delivery of the spare parts according to the maintenance map.

Benefits

  • Discounted spare parts
  • Known spare parts usage for easy spare parts stock management
  • Optimized equipment uptime

Intermediate Maintenance Agreement

In addition to the basic maintenance product, the Intermediate Maintenance Agreement includes skilled BAADER technicians to supervise customers’ staff to carry out the planned maintenance.

Benefits

  • Discounted spare parts
  • Known spare parts usage for easy spare parts stock management
  • Optimized equipment uptime
  • Discounted service rate with fixed costs
  • Cost forecasting to allow accurate budgeting for maintenance
  • Consistent and optimised performance
  • Reliability and peace of mind
  • Continuous training of maintenance staff by specialists at BAADER

Advanced Maintenance Agreement

With this product, our customers never have to worry about planned maintenance. Skilled BAADER technicians carry out the planned maintenance according to a detailed maintenance schedule.

Benefits

  • Discounted spare parts
  • Known spare parts usage for easy spare parts stock management
  • Optimized equipment uptime
  • Discounted service rate with fixed costs
  • Cost forecasting to allow accurate budgeting for maintenance
  • Consistent and optimised performance
  • Reliability and peace of mind
  • Continuous training of maintenance staff by specialists at BAADER
  • No additional labour costs

Effective Customer Training Plans

Our customer service training programmes are designed to raise knowledge levels within our customers’ workforce. It involves teaching the skills, competencies and tools needed to drive more value from daily processing and to get the maximum benefit from the installed BAADER equipment.


We define three types of training. Each one is adjusted to specific needs within the customer‘s plant.

Level 1
The first level of training is a general introduction to the customer‘s processing line and basic equipment knowledge. The introduction can be offered on-site or remotely.
Level 2
The next training level is performed on-site and designed for machine operators. It includes basic fault finding, machine operation and hygiene measures.
Level 3
The third level of training addresses the technical maintenance team and includes advanced fault finding, machine maintenance, machine optimization and product quality improvement processes.

Spare Parts

Our engineering team uses efficient designs, durable materials and precise specifications to ensure optimised machine performance, hygiene and durability. Every component has been carefully chosen and goes through a comprehensive validation process.

We know your equipment and we know which parts get your machines running smoothly. Using replacement parts from other sources can damage the equipment and have negative financial and processing consequences. We are continuously developing our machinery and will always offer you updated parts.

  • Genuine parts to ensure equipment performance and warranty
  • Professional advice and list of recommended parts to have in stock
  • Fast order handling and progress updates
  • Careful packaging
  • Easy order tracking
  • Fast and safe delivery

Spare Parts

Our engineering team uses efficient designs, durable materials and precise specifications to ensure optimised machine performance, hygiene and durability. Every component has been carefully chosen and goes through a comprehensive validation process.


We know your equipment and we know which parts get your machines running smoothly. Using replacement parts from other sources can damage the equipment and have negative financial and processing consequences. We are continuously developing our machinery, and will always offer you updated parts.

  • Genuine parts to ensure equipment performance and warranty
  • Professional advice and list of recommended parts to have on stock
  • Fast order handling and progress updates
  • Careful packaging
  • Easy order tracking
  • Fast and safe delivery
A woman is sitting at a computer in an office

Quick Order Handling

When handling your spare parts orders, our dedicated customer support team uses the latest SAP system to ensure that quotations are converted into orders as quickly as possible.


Your order is tracked in the system and you will receive an order confirmation with the expected ready-for-shipment date and regular information via email about the order progress. When ordering spare parts for your machinery, please contact your local representative or the global Spare Parts Department (see contact information later).


When preparing the spare parts for shipment, we carefully choose the packaging material and the most suited means of transportation for each delivery. At BAADER, we only use professional, international transportation services to ensure fast and safe delivery. When possible, we provide you with an order tracking number so you always know where your package is and when it will arrive at your location.

A pile of white cog wheels

Quality Components

Quality is a fundamental requirement in the supply of spare parts to the poultry processing industry. We continuously strive to develop standards of quality in both manufactured and purchased items and have implemented a structured quality control programme. Our personnel practises quality in their daily work activities and our Quality Assurance Department conducts methodical in-house reviews to ensure that quality lives up to demanded standards.

Machine upgrade equipment

Machine Upgrade Kits

In addition to developing new processing equipment, we take great pride in securing the future of your BAADER installations by regularly offering machine upgrades that will refresh your equipment and have a positive impact on safety, performance efficiency, flexibility, throughput and hygiene.

The Eviscerator 218 backplate update improved the evisceration process. With the new tools, the spoon and hock work more accurately and the giblet packages are better preserved and transferred to the giblet transport line.
Fernando Mariano, Maintenance Manager, Avenorte, Brazil

How Can We Help You?

Tell us about your processing requirements and see how our experts can help you improve your quality, throughput and yield.

Contact us
CONTACT
+49 451 53020
Free phone number
Download Brochure
FIND YOUR LOCATION